Terms & Conditions

These Terms & Conditions apply to the use of this website.

By accessing and ordering from this website you agree to be bound by the terms set out below. We advise you to read our Terms and Conditions prior to making any purchase.

The website is owned, operated and managed by Astrongal International Ltd. (also referred to as ASG, Astrongal, us, we, our) with registered details:

COMPANY NAME : Astrongal International Ltd.

TAX IDENTIFICATION NUMBER : 75568007

ACTIVITIES: Design and retail sale of jewellery and precious metal accessories

CONTENT & AMENDMENTS

We take care and time to try and ensure our website is as accurate as possible, both in terms of prices displayed and description of products and services. All measurements displayed are approximate and any errors will be wholly unintentional. Orders will only be accepted should there be no material errors. We take no responsibility for colors of products not matching the color displayed on your monitor as this depends entirely on the color reproduction and capabilities of your screen.

We may make changes to the website at any time without notice or warning, including:

• Changes to these terms and conditions

• Changes to promotions, offers and discounts

• Changes to content and product information

• Temporary or permanent withdrawal of the website

PRICING

Prices displayed are in Euro and inclusive of VAT.

Once your order arrives at its destination, you will be required to pay all import duties, customs and local sales taxes for where you’re shipping to. For an estimate of taxes and duties on your purchase, contact your local customs.

Whilst we try and ensure that all details, descriptions and prices that appear on the Website are accurate, there may be cases where errors occur. If we discover an error in the price of any products that you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, your order will be treated as cancelled. If you cancel and you have already paid for the products, you will receive a full refund as soon as possible.

We reserve the right to reject an order should there have been a material error in the price advertised at time of order.

CLIENT ACCOUNT - GUEST CHECKOUT

To order products Client must be legally capable, over 18 years of age and possess a valid credit or debit card (please see details of acceptable payment methods). By placing an order, Client are promising that all details Client provide are true and accurate, that Client are over 18 years of age, that Client are an authorized user of the credit or debit card used to place Your order and that there are sufficient funds in the account to cover the cost of Your order.

In order to create this account, the Client will be required to provide valid and up-to-date personal information, such as legal name, phone number and e-mail address, and to confirm that the Client has reached the age of majority. The Client is responsible for ensuring that the password and account login are kept secret, safe and secure at all times. ASG will not be held responsible or liable for any misuse of the account in connection with, and/or resulting from, a third party’s access to and use of the password and account login.

DELIVERY

Details of the countries we deliver to can be found on FAQ under Shipping & Delivery section. There are restrictions on some products for certain international destinations, so please review the information on that page carefully before placing an order.

Your order may be subject to import duties and taxes which are applied when the package reaches that destination. Client must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable or responsible if Client breach any such laws.

ASG will use reasonable endeavours to ensure that delivery is made within the estimated delivery time (usually 7 days and 30 days for customized products) from the dates of dispatch and, in any case, within (30) days after that date, unless your purchase if for product which will require additional delivery time, for example in the case of customized products.

Delivery times may vary depending on the availability of the products and the Client’s delivery address. The product(s) may be delivered to Client in multiple deliveries and at different times. There may be circumstances where delivery is delayed because of events beyond our reasonable control. If this happens, we will try and arrange for products to be delivered as soon as possible, but we will not be liable to Client for any losses caused as a result of such delay.

In certain circumstances, out of our responsibility and control, our delivery partner may leave the Client’s package outside or provide Client with optional services when delivering Your order, such as: (a) signature release: opting out of the requirement to provide a signature on delivery; (b) leave with neighbour, reception or security: re-directing the delivery to a neighbour, reception or security; (c) reschedule a new delivery date: selecting a delivery date that best suits Client; (d) re-directing to a collection point: collecting Your package from a collection point nearby. If our delivery partner leaves Your package outside, or if Client select any of the optional services (including through any default preferences Client may have selected with our delivery partner separately) Client acknowledge and agree that ASG shall bear no responsibility or liability for any loss or damage that may result from delivering Your order in that way.

We only use Your personal information in accordance with our Privacy Policy. Please take the time to read this carefully, as it includes important information about how we collect and use Your data. By using the Website, Client consent to the use of Your data as described in our Privacy Policy and Client warrant that all data provided by Client is accurate.

PRODUCTS DESCRIPTION

Prior to making an order, the Client may find a description of the core features of the product or products he/she wishes to order on the Website.

We attempt to be as accurate as possible in the description of the products displayed on the Website. However, we cannot guarantee that all details are always accurate, complete or error free. The content on the Website is provided for general information only. Please contact our Dedicated Advisors through live chat if you would like more information about a product. The images of the products on the Website are for illustrative purposes only, and although considerable effort has been made to ensure that the visual representations of ASG products displayed on the platforms are representative of the colour, design and style etc. of the original products, slight variations, distortions and/or differences may be apparent when compared to the original product.

The Client acknowledges that the contents of the Website may change and ASG reserves the right to modify the assortment of products offered on the Website at any moment.

If nevertheless you receive a product that seems to be damaged, you may return it to ASG in accordance with the return policy. Upon receipt, ASG may classify the returned product as a defective product. Please note that items that are damaged as a result of wear and tear are not considered to be defective.